For Residents | QV1 Melbourne
To ensure that the environment and living standards of QV1 Apartments are maintained at the optimum standard for all tenants the following Guidelines and Rules have been outlined.
If you are selling, renting or leasing your Apartment please ensure these guidelines are passed on to your estate agent.
Owners or Residents are not permitted to display any “For Sale”, “For Lease”, “Auction” or similar sign on any part of the property.
Residents are to give notice to the Building Manager or Owners Corporation Manager if any accident should occur on the Common Property including the lift system, water, sanitary, gas, electricity, heating or cooling equipment or other equipment, which the Owners Corporation Manager has a duty to repair and maintain.
The Owners Corporations Management trusts that this information assists in making your home at QV Apartments an enjoyable place to live.
Air Conditioning Unit
The control panel for the air-conditioning is located on the wall inside the entry.
Download Air Con Unit Operation Manual
Apartment Keys
The keys for the apartment doors cannot be copied. For additional keys please visit the Procorp Australia website. For more information on how to place your order, please contact the Owners Corporation Manager on Ph: 03 9999 9670.
*NOTE:Access products can only be ordered by the property owner or authorised Property Manager with a signed management authority. Please contact your Property Manager to order additional access products.
Can I Have a Dead Lock Fitted To My Apartment Door?:
Yes you can have a Dead Lock fitted to your front door. Please ensure that the Dead Lock is keyed alike to the other lock on your apartment door. We recommend that you contact Detailed Door Hardware Ph: 03 5221 4133 who will arrange for the locks to be changed.
Leasing, Selling & Auctions
What Information You Need To Pass On To Your Real Estate Agent:
When leasing or selling your apartment, please advise your estate agent that the use of Auction / For Sale or To Let signage of any description is not permitted to be displayed within the QV1 Apartment complex.
Please advise your real estate agent that due to the security within QV1 Apartments an agent must remain on the entrance door during the open for inspection times, whilst another agent escorts the potential tenants through the complex and your apartment. The entrance door cannot be left open or ajar and unattended.
All potential tenants who attend to view the apartment for lease or sale must be accompanied by a real estate agent at all times. Once the inspection of the property closes the real estate agent must ensure all of the potential tenants have departed QV1 Apartments and the entrance door is secured.
Can I Sell My Apartment by Auction?
If you wish to sell your apartment by auction, please ask your real estate agent to liaise with the Owners Corporation Manager as additional security may be required on the auction day. Should additional security be required the costs will be onset to the property owner selling their apartment.
Open for inspection times and during the auction itself all interested parties in your apartment must be accompanied by a real estate agent whilst visiting QV1 Apartments. It is the responsibility or your real estate agent that they ensure all parties viewing your apartment are escorted off of the premises after viewing your apartment.
Your real estate agent must also ensure that an agent remains at the entrance door at all times, whilst another escorts the potential purchasers through QV1 Apartments. The entrance door is not to be unattended, left open or ajar.
Balconies
Please do not leave any unsecured items on your balcony as wind / rain could cause unsecured objects to shift, potentially causing a safety hazard.
Unwanted cigarette butts must not be discarded over your balcony. Please ensure that all butts are extinguished thoroughly in an ashtray Please lock all balcony sliding doors and awning windows Laundry items are not to be left on the balcony at any time Gas barbeques are permitted on open balconies. Please do not leave barbeque unsupervised.
Should you wish to make any alteration to your balcony, authorisation must be obtained from the Owners Corporation prior to alterations being carried out.
Bicycles
For your convenience bicycle storage racks have been fitted in the carpark area. Bicycles can be stored in this location and are required to be secured appropriately.
Due to safety reasons, bicycles cannot be housed in the QV1 Apartment foyer or in the hallway outside of your apartment. Please do not ride or walk your bicycle through any of the common areas, including the garden area or walkways.
Building Management
The Building Manager is responsible for all operational aspects of the building. The Building Manager’s office and contact details are as follows:
Location: Level 4 Carpark, 22-24 Jane Bell Lane.
Email: bm@qv1melbourne.com.au
Mobile: 0431 066 130
Hours: 7:30am until 4.00pm Monday to Friday 8.00am until 4.00pm Saturday & Sunday (Emergency calls only outside of these hours please)
Car Parking
Entrance to the QV1 Apartment carpark is via Russell Street. The car park is strictly for QV1 Apartment residents only. Residents fobs will allow access to the car park.
All car park bays are numbered. Residents must park only in the car park bay that they are legally entitled to use. If you park in a car park bay that does not belong to you, you will be in breach of the owners corporation rules and you are illegally trespassing on another persons property which may lead to further action being brought against you.
Residents who are not aware of their carpark bay should contact the Owners Corporation Manager for assistance on Ph: 03 9999 9670 or email
Please Note: Parking in the wrong carpark bay may lead to your carpark access being cancelled.
Visitor Parking:
QV1 Apartments do NOT provide parking bays for visitors. It is unacceptable for residents to allow their visitors to utilise another car space within the car park.
All visitors should be directed to the QV retail car park or alternative public car park. Parking fees will apply.
Can I Lease Out My Car Space?:
It is not encouraged for residents to lease out their car space bays however, in the event that you do not have a car and do want to lease out your car bay, please note that you can only lease your car bay to another QV1 Apartment resident.
Due to security reasons we are unable to permit residents from leasing their car parking bay to non QV1 Apartment residents.
Why can’t I lease my car park bay to a non QV1 Apartment resident?
Your Fob for the car park also provides access to Common Areas within the QV1 Apartments. If you lease out your car park bay to a non-resident they would gain access to the Apartment Complex and to the level of your apartment as they would have your Fob. You would also need to pay an additional levy to the Melbourne City Council for “Congestion Tax” which attracts an annual fee of $800.00.
Leasing your car park bay and providing access to non QV1 Apartments residents is a breach of the Owners Corporation rules and would breach your security and the security & safety of others.
Please Note: If residents lease their car parking bay to a non QV1 Apartment resident the Owners Corporation will cancel their Fob.
Speed Limit In Carpark:
The speed limit in the QV1 Apartment carpark is 5 km. This is to reduce the risk of car accidents and ensure adequate stopping time as residents may be walking through the carpark area.
Please turn your headlights on when in the carpark.
Carpark Height Allowance:
The maximum vehicle height permitted to enter the carpark is 2.1m.
Please note that vehicles entering the carpark which are 2.1m high (or greater) will become wedged and therefore are prohibited from entering the carpark. Any damaged caused to the sprinkler system, ducted piping, etc which are mounted on the carpark roof will be at the cost to the resident who caused the damage.
Common Areas
Common property is for the use of all residents and is for accessing your apartment or car park. Common property is NOT to be used for storage. Any items left on, or attached to common property will be promptly removed.
Common areas are the areas shared by all of the tenants of the QV1 Apartments.
These consist of:
- Building Foyers
- Lifts
- Carpark
- Gymnasium
- Pool
- Change Rooms
Each foyer is furnished for the comfort of the tenants and their guests. Security cameras monitor the foyer areas.
Contractors
Please note that no works can be undertaken by any external contractor without first receiving written concent from the Owners Corporation Manager.For more information please contct Procorp Australa Pty. Ltd. Ph: Ph: 03 9999 9670.
Please contact the Building Manager prior to organising any contractors or trades people to attend the QV1 Aparments Ph: 0431 066 130
Access Panels for Service Technicians:
Throughout each of the apartments there are access panels. The panels are a convenience to enable servicing of, and access to: air-conditioning units, exhaust fans for bathroom and laundry areas, TV connections, kitchen rangehood, telephone cabling and distribution water meters.
Please contact the Building Manager on Ph: 0431 066 130 if you require assistance in locating the panel in your apartment.
Fittings & Fixtures
Each apartment has been fitted with an array of different fittings and fixtures. Please note some of these may have changed if your apartment has had a change of ownership since new.
Cooktop & Oven
Each apartment has been fitted with a Blanco Cooktop with a Wok-Burner & Blanco Under-Bench Oven.
An isolation switch for the Blanco Under-Bench Oven can be located on the switchboard. The switchboard is located in the living area for one bedroom apartments and in the spare bedroom in two bedroom apartments.
Download the Hot Plate operation manual
Download the Oven operation manual
Rangehood
Rangehoods fitted above the cooktops in each of the apartments are a slide-out Blanco model.
Dimensions
Lift Dimensions: Door opening: 1000mm wide x 2100mm high
Internal: 1410mm wide x 1923mm deep x 2400mm high
Apartment Door Dimensions: Door opening: 780mm wide x 2040mm high
Dishwasher
Each apartment has been fitted with a Blanco Dishwasher. For full details on how to operate your dishwasher, please refer to the manufacturer’s manual.
Download Dishwasher operation manual
Electricity & Switchboard
Two Bedroom Apartments – the switchbox for the electricity is usually located within the second bedroom.
One Bedroom Apartments – the switchbox for the electricity is usually located within the living area.
Please ensure all switches are tuned on. This means that all switches should be set to the up position.
The switchboards are fitted with earth leakage circuit breaker protection and circuit breakers for light and power circuits. The circuit breaker will automatically activate in the event of a circuit overheating or a faulty electrical item being plugged into the electrical circuit.
If the circuit breaker does automatically activate, unplug the electrical item causing the problem before resetting the switch.
If the circuit breaker continues to ‘trip’ (turn its self off again and again) and you have disconnected all of the electrical items you believe may be causing the problem, please call the Building Manager on 0431 066 130 for further assistance.
Emergency
In the event of an emergency, dial 000 for Fire Department, Police, and Ambulance (Medical) assistance
When you dial 000, the operator will answer the phone call with “Emergency Services – Police, Fire or Ambulance. How may I direct your call?” Please advise emergency services of which department you need to be transferred through to.
Then provide the following information:
Your address, Your telephone number, Why you need the emergency service.
The operator will then ask you any relevant questions and send emergency service to your address.
If you need to contact the police and it is not an emergency, please dial:
Ph: 03 8690 4444 for 24 hour local Police Station at 313 Spencer Street West Melbourne Victoria
Equipment & Warranties
The original owner of each apartment was provided with manufacturer’s instruction manuals and warranties for each appliance.
This information should be passed on to the new owners, from the previous owners, at settlement.
Exhaust Fans
Each of the laundries and bathrooms within QV Apartments have a centralised exhaust fan system to extract the hot air from the apartment and release outside.
When using the tumble dryer in your laundry, please ensure that the exhaust fan is also running. The exhaust fan is fitted to the lightswitch and therefore to run the exhaust fan the light must be on.
The exhaust system requires minimal maintenance. Please keep the exhaust fan free of dust and change filters where required and as per the manufacturer’s guides.
Light Fixtures
The standard lighting that has been installed in each of the apartments are recessed low voltage downlights. The downlights have a white finish and are one-way directional lights which means that they are fixed and cannot be moved into another position.
If the light is not working either the globe or the transformer needs to be replaced. Replacement globes and transformers can be purchased at any lighting shop or hardware store.
Globe type: 50 watt / 12 volt / di-chroic
Transformer type: Adco
(Note: di-chroic means that the globe has a multi-layered coating on the glass)
Garbage & Hard Waste
A garbage chute is located just off the entry corridor on each of the levels. The garbage chute is in a ventilated room. Rubbish is to be placed in the garbage chute only. Residents are not to dump rubbish in the garbage chute room. Residents caught dumping rubbish in the room will be issued with a cleaning fee.
Once garbage is placed in the chute it will travel to the garbage room in the basement and will automatically be compacted.
- Please place all general garbage in a strong, secured (sealed or tied) plastic bag
- Do not overfill garbage bags as these may break in the chute and cause spillage, which will end in unpleasant odours being emitted from the chute area
- Please do not place non-bagged garbage in the chute as this will cause spillage and odours
- Do not leave garbage in bags outside your apartment door, on your balcony or on the floor in the garbage area. Please dispose of via the garbage chute provided
- Do not place breakables or glass items in the chute. These should be placed in the recyclable bin
- DO NOT PLACE METAL, UNWANTED FURNITURE, HARD WASTE, CARPET, CLOTHING, OR CARDBOARD IN THE CHUTE.
Placing objects like unwanted furniture, carpet, metal and cardboard boxes in the chute causes blockages and damage to the chute. Residents caught disposing of inappropriate items in the chute will be liable for the associated repair and unblocking costs.
In the event of any problems with the garbage chute or the compactor, please report to the Building Manager on 0431 066 130.
RECYCLING:
The collection bins for recycling materials is located on level 4. Recyclable items need to be personally taken to the level 4 and placed in the correct bin.
GREEN BINS – these bins are for:
- plastic bottles & containers
- glass items
- drink cartons (ie. milk & juice cartons)
- aluminium and steel cans
- Please do not place any recyclable item in plastic garbage bags as they will not be collected by the waste management collectors and in turn will not be recycled.
- Special Green Bins (Especially for empty and unwanted Plastic Shopping Bags only)
BLUE BINS - these bins are for:
- Clothing
CARDBOARD CAGE
- All cardboard / paper are to be placed in the cardboard cage
- All cardboard boxes must be flattened and placed in the cage area
Please do not place any paper or cardboard item in plastic garbage bags as they will not be collected by the waste management collectors and in turn will not be recycled.
Hard Rubbish:
Residents are responsible for the disposal of all unwanted furniture/white goods. Correct removal of such items can be arranged via the Melbourne City Council (03 9658 9658). Please contact the building manager for more information on hard waste removal.
Hard rubbish includes:
- old hot-water services
- broken furniture
- mattresses (bed and base units)
- white goods (ie. washing machines / tumble driers / refrigerators / dishwashers)
- electrical items (ie. televisions / computers)
- carpet
Please do not leave hard rubbish in the basement, foyers or any of the garbage areas. It is the resident’s responsibility to contact the City of Melbourne to arrange for collection of these unwanted items OR alternatively to arrange collection via the building manager.
Please note: All areas of the complex are under security surveillance. Persons dumping rubbish and hardwaste will be charged for its removal. The fee for rubbish removal can range from $150.00 – $200.00.
Gas Supply
Gas is supplied to QV1 Apartments through the Owners Corporation directly. Residents do not need to open an individual account for gas. Gas supply at QV1 Apartments is incorporated in the Owners Corporation levies. The pool heating, the hot water supply and all of the kitchen cooktops and wok burners are all gas operated.
Getting to know your Apartment
VIDEO INTERCOM - Calling an apartment
To call an apartment from the intercom located in the foyer, enter the apartment number followed by the bell symbol.
The intercom will ring – wait for recipient to answer. The front door will open and the lift will transport you to the apartment once level is selected.
Receiving an intercom call:
When you receive a call from the foyer you will see a black and white image of your guest. Lift the handset and press the symbol to open the doors for your guest. You may be required to hold down the top button on the handset to release the doors.
Once your guest enters the building they will need to enter the lift. As you have already pressed the symbol on your intercom for them to enter, the lift will automatically transfer them to your level.
Added Information:
Each apartment is fitted with a black and white video intercom so that you may see the image of your guest.
When you lift the intercom receiver you will be able to talk to your guest before pressing the button for the front entrance door to unlock. For instructions refer to the section Getting To Know Your Apartment.
Maintenance (General):
To report faults relating to common property, please contact the Building Manager on 0431 066 130. In the result of a fault in your apartment, and you are a tenant, please contact your leasing agent as they will arrange repairs and maintenance on behalf of the property owner. If you are an owner/occupier and there is a faulty item in your property, the onus on repair or replacement falls upon yourself.
Download Intercom operation manual
(Note: you will be able to see a black and white image of your guest, but they cannot see you)
Gymnasium & Pool
The gymnasium and pool are located on Level 45 (roof level). Only your white swipe card will permit entry to these common areas during the agreed open hours. Each apartment is allocated one (1) white swipe card.
The pool is a 25 metre lap pool and is heated to a temperature of approximately 28 degrees – all year round.
Swimming in the pool is at the risk of the individual. The pool is not supervised or patrolled by a life guard
The pool is for the exclusive use of the QV1 and QV2 Apartment residents only.
Residents may permit a maximum of two (2) guests into the pool area.
Pool Rules:
- No Jumping or diving into the pool
- No running in the pool area – surfaces may be slippery when wet
- No smoking in the gym or pool areas
- No glass is permitted in the gym or pool areas
- No spitting in the gym or pool areas
- No alcohol or food in the gym or pool areas
- Children must be supervised by an adult at all times
- Suitable clothing must be worn at all times
- Topless or nude bathing is not permitted
- The pool & gymnasium areas are not open to the general public
Gymnasium & Pool Hours:
The pool and gym are open daily between 6.00am until 10.00pm. Outside of these hours your swipe card will not permit access.
The standard open hours and rules have been set by the Owners Corporation Committee for the comfort of all tenants.
Please Note: Chlorine has been used in the pool for hygiene purposes. Please do not swim in the pool if you have an allergy to chlorine, have sensitive skin or suffer from eczema or other dermatitis conditions.
The Gymnasium:
A gym has been fitted with workout equipment and weights for the recreational use of the residents of the QV1 Apartments. It is the individual’s responsibility to use the equipment appropriately. The Owners Corporation is not liable for any injuries endured in the gymnasium.
Gymnasium Rules:
- Only QV1 and QV2 Apartment residents are permitted to use the gymnasium
- Children are not permitted in the gymnasium
- Wet clothing is not permitted to be worn whilst working out
- Anti-slip socks and runners/trainers are acceptable footwear permitted in this area
It is a requirement that residents must carry a towel to wipe down the equipment when using the gymnasium. The gym is not open to the general public and is for the exclusive use of the QV1 and QV2 Apartment residents only. The Owners Corporation Committee ensures the equipment is regularly maintained.
Change Rooms:
Male and Female change rooms are located on Level 45 (roof level) and are fitted with shower facilities. Showers are for gymnasium and pool users only. Residents are requested to shower BEFORE entering the pool please.
Security & Security Patrol
QV Security: Ph (03) 9207 9299
QV Security will attend immediately if the matter is urgent. Alternatively, if the matter is not urgent, the Security Officer will investigate the matter during the next scheduled patrol.
If the matter is a serious nature and you are unsure if QV Security should be contacted, please call the police department by dialling “000”.
Security patrol the premises as follows:
Monday – Friday: from 6:00pm until 6:30am
Saturday – 24 hours
Sunday – 24 hours
Security cards allow limited access within the building. To maintain a high level of security, please do not prop open the building doors at any time.
Only those owners or their respective tenants who own a car space will have access to the car park level. Please note that only one Fob will be programmed for each car space.
In the event your Fob or key is lost, please contact either the Owners Corporation Manager or the Building Manager so that they can arrange to have the card deactivated.
Security FOBS / POOL & GYM SWIPES
Please visit the Procorp Australia website to order additional access products. For more information on how to place your order, please contact the Owners Corporation Manager on Ph: 03 9999 9670.
*NOTE: Access products can only be ordered by the property owner or authorised Property Manager with a signed management authority. Please contact your Property Manager to order additional access products.
Residents will require a separate access card from their building access card to access the swimming pool and gymnasium. To purchase a swimming pool access card please visit the Procorp Australia website. Please note that only one pool access card will be issued per apartment.
PROCORP AUSTRALIA ONLINE FORM FOR APARTMENT KEY, FOB OR SWIPE
Lift Access & Reservation
All levels to the QV1 Apartment building are conveniently accessable via lift.
Lift Size
Door opening: 1000mm wide x 2100mm high
Internal: 1410mm wide x 1923mm deep x 2400mm high
Holding Lift Door Open
If the lift doors need to be held open for a period of time eg. when moving personal belongings or furniture, a bypass key should be obtained. Please do not hold the lift doors open after they start to “beep”. If this happens, let the doors close naturally then open them again. Holding them open after they start the cautionary beep, only creates a safety risk, damages the lift computer and can cause lift failure or malfunction along with inconvenience to you and others.
It is imperative that residents wanting to move in or out need to make a reservation for exclusive use of the lift. This will expedite your move and ensure safety is paramount.
Please ensure that you contact the Building Manager on 0431 066 130 a minimum of 48 hours prior to your move. The Building Manager will ensure that a lift is assigned for your exclusive use during the specified date and time of your move.
Mailbox
The mailboxes are located in the foyer on the ground floor behind the coloured glass in either the East or West side of the building.
Your address will be (your apartment number), QV Apartments, 22-24 Jane Bell Lane, Melbourne, Victoria, 3000.
Moving In & Moving Out
When moving in / vacating QV Apartments, it would be greatly appreciated if you could minimise inconvenience to other residents.
MOVE IN & MOVE-OUT TIMES - Saturday 8:00am - 4:30pm.
What to do:
- Please advise the Building Manager when you will be moving in or moving out of the QV1 Apartment building. Please allow a minimum of 48 hours notice.
- If you are unable to contact the Building Manager please contact Procorp Australia Pty Ltd Ph: 03 9999 9670.
The Building Manager will organise lift protection and exclusive use of the lift. - Please notify all carriers and tradespeople that they must contact the Building Manager prior to arrival on site.
- When placing furniture in the lift ensure rails, mirrors and walls are protected.
- Prior to access to the lifts, the caretaker will require the resident/removalist to sign an Indemnity form, which details any marks/defects in all the common areas being accessed.
- All areas will be reinspected after the move and any additional damage will be noted and acknowledged by the parties in writing.
What not to do:
- Delivery/Removalist vehicles must not obstruct the carpark entry.
- Furniture or goods must not be stacked or placed against the lift doors to inhibit their closure, on any level. This causes malfunction, and repair costs could be charged to you.
- The garage door must not be held open by a vehicle or anything else blocking the sensor. This causes malfunction and repair costs could be charged to you.
- Removalists must be encouraged to take cardboard boxes and packing away with them. Residents are personally responsible for disposing of this rubbish. It must not be left in any of the common areas of the building, or in the rubbish disposal area, which is only for domestic refuse.
- Repair of damage caused to common property such as the lifts, doors, foyers and corridors will be charged to the resident responsible.
Furniture Unloading
Removalist’s vehicles are to park in the Permit Zone within Russell Street located near the end of Jane Bell Lane. As this area is a Permit Zone you must ensure that you obtain a parking permit from the Melbourne City Council for the date of your move. Melbourne City Council can be contacted on 03 9658 9658. The Building Manager will arrange for the front entry doors to be unlocked and the lift will be fitted with protective coverings.
Disposal of Cartons, Packaging or Unwanted items: Cardboard cartons are to be flattened and placed in the cardboard collection cage located on level 4 of the car park.
Residents are responsible for the disposal of all unwanted furniture/white goods. Correct removal of such items can be arranged via the Melbourne City Council Ph: 03 9658 9658. Please contact the building manager for more information.
Owners Corporation
What Is the Owners Corporation & Their Role:
The Owners Corporation consists of all of the QV1 Apartment owners. The Owners Corporation works in conjunction with the Owners Corporation Manager and the Building Manager to ensure the smooth running of the building and operations.
The Owners Corporation is required to have an administrative fund for the day to day maintenance and administration costs as well as a maintenance fund (sometimes referred to as a “sinking fund”) for all major capital repairs and replacement.
The Owners Corporation levies quarterly contributions from each of the owners. The levy contributions are based on the units of liability assigned to each lot and the year’s budget.
The Administration Fund covers such items as window cleaning, cleaning of the common area, the lighting of public areas, insurance cover for public liability, upkeep of the fire maintenance system and other general maintenance.
Owners Corporation Manager
Procorp Australia is the Owners Corporation Manager for QV Apartments.
Location: Suite 605, 530 Little Collins Street, Melbourne, Victoria 3000.
Email: info@procorpaustralia.com.au
Mobile: 03 9999 9670
Hours: 9.00am until 5.00pm Monday to Friday
Procorp Australia are happy to assist with any enquiries pertaining to concerns or issues with common property or in relation to the Owners Corporation.
The Owners Corporation Manager has the following administrative duties:
- Preparation and distribution of notices and minutes of meetings
- Collection and reconciliation of all Owners Corporation levies
- Maintenance of records on behalf of the Owners Corporation
- Preparation of financial statements
- Payment of authorized accounts
- Ensuring relevant and current insurance coverage on behalf of the Owners Corporation is undertaken.
Owners Corporation Committee:
The Owners Corporate Committee is appointed at the Annual General Meeting (AGM). The committee must have at least 3 and not more than 12 members. The members of the committee must be lot owners or hold proxies on behalf of lot owners. The committee is appointed for a term of twelve months or until the next AGM. Members of the Owners Corporation sit on the Committee on a voluntary basis.
What Is The Role of The Owners Corporation Committee:
The Owners Corporate Committee handles the day to day maintenance of the building and ensuring building is kept in good operating condition, ensures compliance with all regulatory bodies, it is the body who decides on policies and the outcomes of long-term matters affecting the building as well as monitors the financials for the building budget.
Items for tabling at an Owners Corporation Committee meeting should be addressed and emailed to the Owners Corporation Manager.
Pay TV
The Foxtel facilities are connected to the QV1 Apartment complex. Residents wanting Pay TV in their apartment need to call supplier directly.
Foxtel New Customer Enquiries Ph: 13 17 87 Monday to Friday: 8.00am until 10.00pm Saturday & Sunday: 9.00am until 9.00pm
Foxtel Existing Customer Enquires Ph: 13 19 99 - 6.00am until Midnight – 7 days per week
Pets
Pet owners need to ensure that their pet is kept on a lead, and under control, at all times within the QV1 Apartment common areas. If the pet is unable to be led on a leash then the pet must be carried or housed in a cage whilst being transported throughout the QV1 Apartment common areas. Pets are not permitted to enter and exit via the QV1 Apartments main entrance foyer and instead must enter or exit via the carpark area or fire stairs.
Pets are not permitted to urinate or defecate on common property, such as gardens, paths and grass areas as these areas are to be enjoyed by all. Should your pet defecate on common property, please ensure that you remove it immediately.
Pets may not enter the swimming pool, garden and gymnasium areas at any time.
Please Note: In the event that the pet is a nuisance the Owners Corporation Committee can request the pet be removed from the property.
Service Panels
Throughout each of the apartments there are access panels, although their location varies from apartment to apartment.
These servicepanels are a convenience to enable servicing of, and access to:
- air-conditioning units
- exhaust fans for bathroom and laundry areas
- TV connections
- kitchen rangehood
- telephone cabling & distribution water meters
Please contact the Building Manager on Ph: 0431 066 130 if you require assistance in locating the panel in your apartment.
Smoke Detectors
Please note that the individual smoke detectors located in your apartment are not connected to the main fire panels.
The smoke detectors within your apartment are sensitive and may sound during cooking processes (if toast is burnt / roasting of foods in the oven is smokey / barbequing or frying of food, etc.) if the cooking is smokey. Steam from an extremely hot shower may also sound the smoke detector.
Please do not open your apartment front door to allow smoke / steam to escape into the corridor as the cross flow ventilation will activate the corridor detectors, which are connected to the main fire panel. This will result in the Fire Brigade automatically being called to the site.
Please Note: If it is discovered that a resident caused a false fire alarm, they will be liable for the payment of the fire brigade’s services. The fee can range from $1,800.00 – $4,000.00.
Smoking
Please note that all of the Common Areas (stairwells, pool area, gymnasium, hallways, foyer area, lifts and change rooms) are all strictly NON SMOKING areas.
Smoking is to be restricted to the appropriate outdoor areas. Please do not discard unwanted cigarette butts over your balcony at any time.
Smoking in the Apartment complex, and in your apartment, may result in the Fire Alarm being activated.
Important Note: FALSE FIRE ALARMS
Any resident acting in a negligent way that activates a smoke alarm which results in the fire brigade attending a false alarm at QV1 Apartments will be liable for all associated costs for the false alarm. False alarm call out charges can range between $1800 and $4000, to avoid incurring this unnecessary expense, ensure that you dont smoke within common areas or allow smoke (including cooking smoke) to enter the common areas (hallways).
Storage
The carpark is not to be used as a storage facility and must remain free from storage items at all times.
For those residents who have already purchased a storage cage, these are to be kept clean and orderly at all times. It is a breach of the Owners Corporation rules to store any flammable or hazardous items within the storage cages.
Routine inspections of the storage cages are conducted by the Owners Corporation and those residents who fail to keep their storage cage clean and orderly will be issued with a breach.
Residents are not permitted to store items within or around their car park bay under any circumstance. Items that are stored within the car park and not within a storage cage will be removed and disposed of by the Owners Corporation.
Telephone
To connect, please contact a telephone service provider to make arrangements for the telephone / fax / internet to be connected and set up in your account name.
Television Outlets & Service
The master antenna for the television is located on the top of the building. The antenna has been fitted with a digital head to ensure maximum signal strength and minimise ghosting of images.
Television outlets are all connected to the master antenna system to ensure you receive the best possible reception.
Should you wish to have additional television outlets installed, please contact a qualified electrician to arrange. If you are renting your apartment you will need to liaise with your property manager as they will need to obtain written permission from the property owners.
To connect, please contact a telephone service provider to make arrangements for the telephone / fax / internet to be connected and set up in your account name.
Utilities
You will need to open accounts for electricity and telephone. The gas utility has been included within the Owners Corporation fees and therefore you will not need to open a gas account.
Electricity
For all new or existing electricity connections please contact your preferred electricity retailer eg. Energy Australia, Lumo, CitiPower etc...
Water
Please note that if you are an owner/occupier you will receive two (2) water invoices: one (1) from City West Water for the services and parks levy and one (1) from WINenergy for your individual water usage. Residents must contact WinEnergy to establish their new connection and to disconnect when vacating.
Download the WIN Energy Disconnection form
Download the WIN Energy New Connection form
Gas
QV1 has a central gas meter. You do not need to organise connection of your Gas with your provider. Additional Gas operated appliances such as Heaters and Hot Water Services cannot be installed.
Telephone / Internet
Please contact your preferred telephone or internet service provider to arrange to have your service connected.
Television
Each apartment is fitted with television outlets for standard free to air digital TV. If you are experiencing problems with your television reception please contact the Building Manager on 0431 066 130.
Pay TV
Foxtel is available in the QV1 Apartment building. Please contact Foxtel for more information about ho to connect your service Ph: 1300 785 622
Washing
Please note that washing is not to be hung on clothing lines or portable clothes racks and left on your balcony.
Waste & Recycling
All food scraps are to be placed in the waste chute in the waste room. All recycle items are to be brought to Level 4 West recycling station and placed in the relevant bins.
Plastic bottles / Glass / Drink Cartons / Aluminium Cans / Plastic Shopping Bags – GREEN BINS
Cardboard boxes are to be flattened. All cardboard / paper are to be placed in the CARDBOARD CAGE
Clothing – BLUE BINS
Please Note: Recycle bins containing plastic bags or recycled items in plastic bags will not be collected.
Please note: All areas of the complex are under security surveillance. Persons dumping rubbish and hardwaste will be charged for its removal. The fee for rubbish removal can range from $150.00 – $200.00.
Water
In reference to the cold water utility, please note that if you are an owner/occupier you will receive two (2) water invoices: one (1) from City West Water for the services and parks levy and one (1) from WINenergy for your individual water usage.
Hot water is a gas service provided through the centralised system servicing all of the QV Apartments. You will be charged for the actual usage on a quarterly basis. A hot water meter calculates the amount of hot water used per apartment and therefore you only pay for the hot water that you use.
The Refinery